MyWebsite Scope of Support
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Our goal is to ensure the reliable operation of your website(s). For all MyWebsite products, we support the user interface of the website builder.
Please contact support to request assistance. You can reach us at 0333 336 5691. The representative will determine the feasibility and provide a cost estimate for services outside the scope of support (if applicable).
MyWebsite Services
| SERVICES | INCLUDED IN YOUR PACKAGE | OUT OF SCOPE |
|---|---|---|
| Ordering your website builder | ||
| Explanation of the functions and advantages of the website builder | ||
| How connect your domain to the website builder | ||
| Explanation of how to setup and use Website builder | ||
| Explanation how to add or delete web pages | ||
| Explanation how to add or delete content (words and images) | ||
| Explanation how to use the website builder add-ons | ||
| Explanation how to connect the website builder to social media | ||
| Explanation how to publish your website | ||
| Explanation how to customise templates for the website builder | ||
| Explanation how to upload files to your website | ||
| Troubleshooting network connections | ||
| Adding third-party applications to the website builder | ||
| Copywriting | ||
| Adding custom code (HTML, JavaScript, CSS) to your website, which does not include setup and configuration | ||
| Editing images (quality, color, size, aspect ratio) | ||
| Adding content to your website (text, images, videos) | ||
| Creating and deleting web pages for you |
Premium Service
MyWebsite Maintenance Service
- The customer receives a personal advisor
- Updates of website content based on the wishes and needs of the customer within the technical capabilities of the product.
- Continuous search engine optimisation and consulting
- Website analysis: Checking the page for display errors and technical problems
- Proactive consulting: The design agent contacts the client every 3 months with suggestions for improvement.
Logo Design Service
- Design of the company logo together with our designer
- Customer receives two logo design proposals and a change of his logo favorites
- Delivery of the logo, optimised for print and online use
MyWebsite Setup Service
- Connecting the MyWebsite to a domain
- Setting up email accounts
- Setting up the vCard
- Set up Auto-renewal
- Set up WHOIS privacy
- SSL activation