Send confirmation of receipt
Article translated by machine
This text is a machine translation. A revised version is planned.
Please use the “Print” function at the bottom of the page to create a PDF.
Valid for MyWebsite and MyShop
In this article, you will learn how to send an email to a customer confirming receipt of their order with just one click.
Note
Alternatively, you can also set up this email to be sent automatically when the order is completed (see Help Centre article "Set up email events").
Customise confirmation of receipt email
To check and, if necessary, edit the template for the confirmation of receipt email, proceed as follows:
- In the menu, select Settings > Email events.
- Click on Order status.
- Click on Confirmation of receipt.
- Check the confirmation of receipt email. In the Help Centre article "Set up email events " you will find further information on editing the confirmation of receipt email.
- Click on Save.
Send confirmation of receipt e-mail
- In the menu, select Orders > Orders.
- Click on the corresponding order number in the overview.
- Click on Send confirmation of receipt.
The confirmation of receipt is sent to the customer's e-mail address that is stored in the billing address of the order.