Google Workspace Scope of Support
Please use the “Print” function at the bottom of the page to create a PDF.
Our goal is to ensure the reliability of your Google Workspace packages provided by IONOS and provide assistance with all IONOS interfaces, products, and your questions.
Please feel free to contact us for assistance at any time. The representative will determine the feasibility of your request and provide a cost estimate for services outside of the regular scope of support (if applicable).
| Services | Included | Out-of-Scope |
| Ordering and cancelling Google Workspace licenses | ✓ | |
| Helping you separate your domain from non-Google Workspace email formats | ✓ | |
| Connecting your domain with Google Workspace | ✓ | |
| Helping you re-enter Google Workspace DNS records if necessary | ✓ | |
| Explaining how to save and evaluate an email header | ✓ | |
| Troubleshooting security incidents around your mailbox (suspected hacking, phishing or mail spoofing) | ✓ | |
| Assisting with questions about mailbox storage size | ✓ | |
| Helping create, edit, and delete email addresses within the Google control panel | ✓ | |
| Helping with general email usage within the Google control panel | ✓ | |
| Setting up Google Workspace in any third-party email client (Outlook, smart phones, etc.) | ✓ | |
| Changing passwords | ✓ | |
| Questions specific to Google programs, i.e. (Google documents) | ✓ | |
| Provisioning of mail logs | ✓ | |
| Assistance with HIPAA compliance | ✓ | |