Resetting your IONOS account password
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Valid for IONOS account
If you have forgotten the password for your IONOS account, or would like to set a new password for security reasons, this article walks you through the process.
Note
More information on logging in to other IONOS products can be found in the Help Centre article "Logging in to IONOS products". There you will find details on logging in to IONOS account, Mail Basic, Mail Business, HiDrive, and the Data Centre Designer (IONOS Cloud).
Request a new password for the mobile number on file
Open the page https://password.ionos.co.uk/. Enter your IONOS customer number or one of your domains registered with IONOS, and then click Next.
If you have entered a mobile number in your IONOS account contact details, you can now choose whether you would like to receive an activation email or an activation code by SMS. With the activation code, you can immediately log in to your IONOS account and create your new password.
Request new password by email
If you have not entered a mobile number, you will automatically receive an email with a link after entering your customer number or domain name in the Password Centre.
Open the email and click on the link Create new password. Follow the additional instructions to create your new password.
Notes
- For security reasons, the link in the email is only valid for 4 hours, but you can request this email again at any time.
- If you do not receive the email, please check the spam folder or All Mail.
Reset password for IONOS email account
If you have forgotten the password for an email address, you can assign a new password in your IONOS account. You can find out how to do this in the Help Centre article "Changing IONOS email account password".