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Our goal is to ensure the reliability of your IONOS Mail Basic and Mail Business packages and provide assistance with all IONOS interfaces, products, and your questions.
Please feel free to contact us for assistance at any time. The representative will determine the feasibility of your request and provide a cost estimate for services outside of the regular scope of support (if applicable).
| Services | Included | Out-of-Scope |
| Ordering/Cancelling your email products | ✓ | |
| Ordering additional features, such as extra email storage, additional mailboxes, or extending your email functions | ✓ | |
| Helping you create, edit, and delete your addresses in your Email Overview | ✓ | |
| Helping you change your email passwords | ✓ | |
| Helping you set up your Microsoft Exchange account on your smartphone | ✓ | |
| Helping you set up your account in various desktop email clients such as Microsoft Outlook, Apple Mail or Mozilla Thunderbird | ✓ | |
| Helping you set up your account in various mobile email clients on your mobile device or tablet | ✓ | |
| Explaining how to use IONOS Webmail | ✓ | |
| Making sure you are able to create, send, and receive emails | ✓ | |
| Helping you set up signatures, redirects, filter rules, and automatic replies | ✓ | |
| Explaining how to add file attachments | ✓ | |
| Troubleshooting login and synchronisation problems with your email address | ✓ | |
| Backing up and restoring mailbox content | ✓ | |
| Troubleshooting bounced emails (undeliverable notification) | ✓ | |
| Walking you through saving and analysing an email header | ✓ | |
| Helping you manage security settings for your email accounts | ✓ | |
| Explaining how to manage the Allowlist/Blocklist | ✓ | |
| Explaining how to set up external/your own mail systems | ✓ | |
| Troubleshooting errors caused by other email providers | ✓ | |
| Answering legal questions about email | ✓ | |
| Troubleshooting network problems in your infrastructure | ✓ | |
| Explaining how to use third-party email clients (with the exception of setting up IONOS mailboxes, see above) | ✓ | |
Premium Services
Email Recovery Service
- Restoring individual emails/folders
- Recovery of a deleted Mail Basic or Mail Business accounts
To order this service, please contact our support team.