Delete your Amazon account: A how-to guide

Amazon’s customer service can help you close your Amazon account in a few steps. This is possible via the app in live chat and on the Amazon website on desktop. Here’s how to delete your Amazon account.

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Quick reference guide: deleting your Amazon account

On the Amazon app

  1. Sign into the Amazon app and tap the menu button (three lines).
  2. Go to ‘Customer Service’ and click on ‘Contact Us’.
  3. Send your delete request via Amazon Live Chat and follow the instructions provided by support.

Desktop: via the privacy notice link

  1. Go to amazon.co.uk/privacy/data-deletion and click ‘Close my account’.

Desktop: via customer support

  1. Go to amazon.co.uk/gp/help/customer/contact-us.
  2. Go to Data request > Close account and delete data.
  3. Click on ‘E-mail’ and submit the deletion form.

What you should consider when deleting your Amazon account

Both creating and deleting an Amazon account are relatively straightforward. If you close your Amazon account and change your mind later, you can easily create a new account. Note, however, that upon deletion, you also lose access to all your Amazon Music, Prime, Alexa, and Audible data, as well as any connected Amazon devices. It is also no longer possible to lodge complaints related to pending orders. You can only close your Amazon account directly via the desktop version of Amazon. In the Amazon app, you first need to ask how to delete your Amazon account via the live chat in the contact section.

Using your Amazon app to delete your account via customer service

Step 1: Open the Amazon app and log in.

Step 2: Tap the menu button (three lines) to access the menu.

Step 3: Select ‘Customer Service’ and then go to ‘Contact us’.

Go to ‘Customer Service’ in the Amazon menu below to start the deletion process.
To delete your account, you need to select ‘Customer Service’ in the menu.

Step 4: Draft your closure request and follow support’s instructions.

Deleting your Amazon account via desktop

Via the privacy notice link

Step 1: Log in to your Amazon account and go to the link amazon.co.uk/privacy/data-deletion.

Step 2: Scroll down, select an applicable or any reason for the deletion, and tick the box to confirm. Then click on ‘Close my account’. Your data will be removed automatically after a certain period of time.

Specify a reason for the deletion and tick ‘Close my account’.
You just need to specify a reason and confirm the deletion in the account deletion menu.

Via customer support

Step 1: Log in and go to Amazon’s customer support using the link amazon.co.uk/gp/help/customer/contact-us. Click the lock icon that states ‘Data Privacy Queries’.

Step 2: Select ‘Data Privacy Queries’, then choose ‘Issues with closing my account and deleting my data’. A button that says ‘E-mail’ will then appear. Click on it.

Select ‘Data Privacy Queries’ and ‘Issues with closing my account and deleting my data’ and finish with ‘E-mail’.
Send an email to customer support directly under ‘Data Privacy Queries’ and ‘Issues with closing my account and deleting my data’.

Step 3: Enter your name or username in the Amazon privacy notice form. You can also choose to enter a reason for the deletion or not. Then click ‘Send e-mail’.

Step 4: You will then receive confirmation email from Amazon within about twelve hours with important information about the deletion of your account. You have to respond to the email for the deletion to be effective.

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